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Lead credits are used to unlock the available contact details of matched student or parent enquiries. One successful contact unlock uses one lead credit.

A credit is deducted only when you successfully unlock the student or parent contact. Receiving, reviewing or accepting a lead does not use a credit.

Yes. Having zero credits does not stop you from receiving eligible matched lead offers. You can review the available requirement and decide whether you are interested.

Yes. You can accept a relevant lead even with zero credits. However, after accepting, you must purchase the required credit and unlock the contact within the 2-hour acceptance window.

You should respond within 6 hours of the lead being offered to you. If you do not respond within that time, the offer may expire and the enquiry may be offered to another eligible tutor.

After accepting, you get a 2-hour window to unlock the available student or parent contact details. Accepting alone does not deduct a credit.

Your opportunity to unlock that lead may expire after the 2-hour window. The enquiry may then be offered to another eligible tutor, so accept only when you are genuinely interested and ready to take action.

You can review the available tuition requirement before unlocking, such as class, subject, board, teaching mode, location and other requirement details provided with the enquiry. Contact details remain locked until you choose to unlock them.

Yes. Matched enquiries are not exclusive. A lead may also be offered to other eligible tutors. Respond promptly when a requirement is suitable for you.

If a student enquiry is still open, an eligible tutor may receive the same opportunity again. Such an enquiry can appear in your dashboard as a Re-offered Lead.

No. Under the current Get Home Tutor credit policy, unused lead credits remain available in your tutor account until you use them to unlock eligible contacts.

Report the lead from My Leads with the appropriate reason. Our team will review the reported enquiry. If the lead is found genuinely invalid or materially unusable, the used credit may be refunded after approval.

Yes. You can report genuine issues such as timing, availability, fee or budget mismatch, or a requirement that is substantially different from what was originally provided. Each report is reviewed individually, and reporting does not automatically guarantee a credit refund.

A refund may be provided when a reported lead is reviewed and approved as genuinely invalid or materially unusable. Approved refunds are returned to your tutor credit balance.

No. A lead credit provides access to a genuine contact opportunity; it does not guarantee a demo, admission or confirmed tuition. Our goal is to help tutors and students or parents reach a meaningful conversation and, where suitable, a demo opportunity. Final selection depends on both sides.